Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions

When things go horribly wrong during a stay, the company’s secretive safety team jumps in to soothe guests and hosts, help families—and prevent PR disasters.

Go read this harrowing story about the team cleaning up Airbnb's biggest disasters - The Verge

Mortifying': OK woman breaks into rental home, showers before being kicked out

Inside Airbnb's 'black box' safety team

Airbnb party preventer Naba Banerjee reduced parties 55% in two years

Introducing The Forbes Future Of Work 50

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

Airbnb is spending millions of dollars to make nightmares go away - BNN Bloomberg

Black Travelers Say Home-Share Hosts Discriminate, and a New Airbnb Report Agrees - The New York Times

Brian Chesky on Managing Through Crisis and Uncertainty

Airbnb “black box” team pays guests and hosts millions after incidents in rental properties - Short Term Rentals

Airbnb Has A Secret Black Box Team To Shield Negative Press By Providing Millions In Hush Money - Live and Let's Fly

Enjoy Your Stay,' Look at AirBnB's Security Team, Being Developed as Series (Exclusive) - IMDb

D.C. Airbnb Host Realized His Guests Were Captiol Rioters

Inside Airbnb's 'Black Box' Safety Team: Company Spends Millions on Payouts - Bloomberg

The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions . . . and Created Plenty of Controversy: Gallagher, Leigh: 9780544952669: : Books