The importance of friendly customer service: 6 tips from Zappos

Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW: Michelli, Joseph: 9780071749589: : Books

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Customer Service: Definition, Importance, Benefits and Tips

What Is Customer Service? The Ultimate Guide

6 Ways to Deliver Exceptional Customer Service

What Is a Customer Service Mindset? [+ 10 Ways to Adopt It]

Zappos Experience, The by Joseph A. Michelli

Zappo's Customer Service Strategies & Success, SharpenCX

The Zappos Customer Care Challenge [Step by Step Process]

How To Deliver Great Customer Service

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

Zappos' Mission to Live and Deliver “Wow” Through Customer Service, by Atanas Shorgov

Zappo's Customer Service Strategies & Success, SharpenCX