How Netflix has blundered - Video - CNET

Critics are calling it a box office flop. Not a new movie, but rather, Netflix, the service that provides them. The pioneering mail-in DVD rental service has recently undergone major changes, upsetting its subscribers. CNET

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How Netflix is making use of the “Long tail” theory to attract new subscribers, by Dillon Berjani

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How Netflix Nearly Lost Its Footing and What it Did to Recover